Last Updated: 19 October 2026

1. Introduction

Welcome to Nexa Life Healthcare. These Terms and Conditions govern your access to and use of our website, booking facilities, and healthcare services. By accessing our website or booking any of our services, you agree to comply with these Terms and Conditions.

Nexa Life Healthcare provides home healthcare services designed to make professional medical care more accessible and convenient. Please read these terms carefully before using our website or requesting our services. If you do not agree with any part of these terms, please discontinue use of our website and services.

2. Our Healthcare Services

Nexa Life Healthcare offers a range of home healthcare services, which may include:

• Doctor consultation and doctor-on-call services
• Physiotherapy at home
• Home sleep studies
• Mother and child care
• Diabetic care
• Elderly care
• Home nursing
• Midwifery support
• Speech therapy
• Respiratory therapy
• Occupational therapy
• Laboratory testing and sample collection at home
• Wound dressing and injection services
• IV infusion therapy at home
• STD and HIV screening packages
• Home dialysis, where available and appropriately arranged
• Flu vaccination
• Dental consultation at home, where available

The availability of services depends on your location, clinical requirements, staffing, equipment, and applicable regulatory approvals. We reserve the right to modify, suspend, or discontinue services when necessary, subject to applicable laws and regulations.

3. Appointment Booking

Appointments may be requested through our website, telephone, WhatsApp, or other designated communication channels.

When booking a service, you agree to provide accurate and complete information, including your name, contact details, location, requested service, and relevant medical information required for safe care.

Submitting a booking request does not automatically guarantee an appointment. Bookings are confirmed subject to availability, service eligibility, and confirmation from our team.

We may contact you to verify your information, clarify your requirements, or arrange a suitable appointment time.

4. Home Visit and Arrival Times

We aim to provide convenient home healthcare services at your preferred location and scheduled time. Any advertised arrival estimates, including 30–45 minutes, are indicative only and may vary depending on your location, traffic conditions, staff availability, weather, and clinical circumstances.

An estimated arrival time is not a guarantee unless expressly confirmed in writing.

Please ensure that our healthcare professionals can safely access your premises and that someone is available to receive the service when required.

5. Medical Disclaimer

Information published on this website is provided for general informational purposes only. It is not intended to replace professional medical advice, diagnosis, or treatment.

Individual medical conditions and treatment requirements vary. Any assessment, diagnosis, medication, procedure, or treatment will be determined by an appropriately qualified healthcare professional in accordance with the patient’s clinical needs and applicable regulations.

Do not disregard professional medical advice or delay seeking medical attention because of information available on this website.

Emergency Notice: Nexa Life Healthcare’s routine home healthcare services are not a substitute for emergency medical services. If you experience a life-threatening medical emergency, contact the UAE emergency services immediately.

6. Patient Responsibilities

Patients and their authorized representatives are expected to:

• Provide accurate medical history and relevant health information.
• Inform healthcare professionals about known allergies, current medications, and existing medical conditions.
• Follow appropriate medical instructions and treatment recommendations.
• Treat healthcare professionals respectfully and maintain a safe environment during home visits.
• Provide access to the premises and facilities reasonably required for the agreed service.
• Inform us promptly of appointment cancellations, changes, or relevant changes in medical condition.

We may postpone or decline a service when providing it would be unsafe, clinically inappropriate, or contrary to applicable regulations.

7. Fees and Payments

Service fees will be communicated during the booking process or through the applicable quotation, package details, or payment instructions.

Depending on the service, payment may be required before, during, or after the appointment, as communicated at the time of booking.

Any applicable additional charges, including travel charges, laboratory fees, consumables, or special equipment costs, will be communicated where applicable.

Patients are responsible for paying the agreed charges for services provided. All payments, invoices, taxes, and applicable fees will be handled in accordance with relevant UAE laws.

8. Cancellation and Rescheduling

We understand that circumstances may change. If you need to cancel or reschedule an appointment, please contact our team as early as possible.

Cancellation fees, refund eligibility, and rescheduling conditions will depend on the service booked and the terms communicated at the time of confirmation.

Certain services may involve advance preparation, laboratory arrangements, vaccine procurement, medical supplies, or healthcare professional scheduling. Additional conditions may therefore apply.

If Nexa Life Healthcare needs to cancel or reschedule an appointment, we will make reasonable efforts to inform you and arrange an alternative appointment or applicable refund in accordance with the agreed booking terms and applicable law.

9. Laboratory Tests and Diagnostic Services

Laboratory testing and diagnostic services are subject to the requirements of the relevant healthcare provider and laboratory.

Test availability, sample collection procedures, result turnaround times, and reporting methods may vary depending on the type of test and laboratory processing requirements.

A test result must be interpreted in the context of the patient’s medical history and clinical condition. Results alone may not provide a complete diagnosis.

Some tests may require repeat testing, confirmatory testing, or consultation with a qualified healthcare professional.

10. Confidentiality and Patient Information

We respect the privacy and confidentiality of our patients and handle personal and medical information in accordance with applicable UAE data protection and healthcare confidentiality requirements.

Patient information may be collected and processed when necessary to arrange appointments, deliver healthcare services, maintain medical records, process payments, communicate with patients, and meet legal or regulatory obligations.

Where permitted by law and necessary for service delivery, relevant information may be shared with authorized healthcare professionals, diagnostic laboratories, service providers, or regulatory authorities.

We take reasonable measures to protect personal information against unauthorized access, use, disclosure, alteration, or loss.

Please refer to our Privacy Policy for further information about how personal information is collected, used, stored, and protected.

11. Consent to Treatment

Certain healthcare services may require informed consent before assessment, sample collection, vaccination, medication administration, or treatment.

Patients or their legally authorized representatives must provide the required consent in accordance with applicable laws and clinical procedures.

Healthcare professionals may decline or discontinue a procedure if appropriate consent has not been obtained or if the procedure is considered unsafe or clinically inappropriate.

For minors or patients who require legal representation, consent must be provided by the appropriate parent, guardian, or authorized representative, as required by law.

12. Specific Medical Procedures

Some services, including IV infusion therapy, injections, vaccinations, dialysis, wound care, and other clinical procedures, require appropriate medical assessment, qualified personnel, suitable equipment, and compliance with relevant clinical protocols.

These services will only be provided when clinically appropriate and permitted under applicable UAE healthcare regulations.

Availability of a service on our website does not mean that every patient is eligible to receive it at home. The healthcare professional responsible for the service may recommend an alternative care setting when necessary.

13. Website Use and Intellectual Property

All website content, including text, graphics, logos, images, design elements, and other materials, is owned by or licensed to Nexa Life Healthcare unless otherwise stated.

You may access and use the website for lawful personal and informational purposes.

You must not reproduce, distribute, modify, publish, commercially exploit, or otherwise use website content without prior authorization, except where permitted by applicable law.

You agree not to use our website for unlawful activities, attempt unauthorized access to our systems, interfere with website functionality, or submit misleading, harmful, or fraudulent information.

14. Third-Party Services and Links

Our website may contain links to third-party websites, payment providers, diagnostic facilities, or other external services.

These third parties may operate under their own terms, privacy policies, and procedures. Nexa Life Healthcare does not control all third-party systems or content and is not responsible for their independent practices, except where liability cannot lawfully be excluded.

Patients should review the relevant terms and privacy policies before using third-party services.

15. Limitation of Liability

Nexa Life Healthcare will exercise reasonable care in arranging and providing its services, subject to applicable clinical standards and legal requirements.

To the extent permitted by law, we are not responsible for losses arising from inaccurate information supplied by patients, failure to follow appropriate medical instructions, circumstances beyond our reasonable control, or interruptions affecting website availability.

Nothing in these Terms and Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable UAE law, including liability arising from negligence or professional misconduct where such liability cannot lawfully be excluded.

16. Force Majeure

We will not be considered in breach of these terms where performance is delayed or prevented by circumstances beyond our reasonable control, including natural disasters, severe weather, public emergencies, government restrictions, transport disruptions, or interruptions to essential services.

Where possible, we will inform affected patients and make reasonable efforts to reschedule appointments or provide appropriate alternatives.

17. Changes to These Terms

Nexa Life Healthcare may update these Terms and Conditions from time to time to reflect changes in our services, operational procedures, or legal and regulatory requirements.

Updated terms will be published on this page with a revised date. Your continued use of our website after changes are published constitutes acceptance of the updated terms to the extent permitted by law.

Any separate booking or service agreement may continue to apply according to its own terms.

18. Governing Law and Jurisdiction

These Terms and Conditions are governed by the applicable laws of the United Arab Emirates and any relevant healthcare regulations applicable in the Emirate in which the services are provided.

Any dispute arising in connection with these terms will be subject to the jurisdiction of the competent UAE courts, unless applicable law requires otherwise.

19. Contact Information

If you have questions about these Terms and Conditions, appointment bookings, or our healthcare services, please contact Nexa Life Healthcare through the contact details published on our website.

Nexa Life Healthcare
Website: https://nexalifehealthcare.com/

We are committed to providing accessible, professional, and patient-focused healthcare services while respecting patient rights, privacy, and applicable healthcare standards.